Refund Policy

Cancellation

Request a cancellation within 1 hour of purchase

Return

Due to the personalized nature of our products, we cannot accept returns unless there is an error on our part or the item arrived damaged. 

To start a return, you can contact us at support@thecuriousdraft.com. If your return is accepted, we’ll send you  instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at support@thecuriousdraft.com.

Please note that Our refund policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we can no longer offer you a refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

Due to the personalized nature of our products, we cannot accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.