Refund Policy

1. Return Requests

All return requests must be initiated within 3 days of receiving your delivery. To initiate a return, please contact our customer service team at support@thecuriousdrafti.com or whatsapp us at +91 77089 37137.  Failure to initiate a return request within the aforementioned timeframe for any reason will result in the forfeiture of your right to a return. 

NOTE: unboxing video is must for any claims.
 

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unworn Condition: Items must be returned in unworn and unwashed condition. If the product displays any signs of wear or damage, the return request will be denied. This means that no part of the item should show signs of wear, including but not limited to:

    • No visible stains, including those from cosmetics, food, or bodily fluids.

    • No signs of usage, such as pilling or stretching.

    • No odor, including but not limited to deodorant, perfume, or smoke.

  • Original PackagingAll items must be returned with their original tags and packaging intact. Items returned without their original tags may be subject to refusal.

  • Non-Returnable Items:

    • Dresses that have requested alterations or customization are not eligible for return. This includes any adjustments made for size, fit, or design.

    • Items that have been personalized, embroidered, or otherwise customized are not eligible for return.

    • Items marked as final sale or clearance are not eligible for return.

3. Restocking Fee

All eligible returned items will be subject to a 10% restocking fee. This fee will be deducted from the refund amount. The restocking fee applies to each returned item and is non-negotiable. If the customer opts for store creditvalid for 6 months from date of issuance, instead of a refund to the original payment method, the 10% restocking fee will be waived.

4. Return Shipping Costs

  • Customer ResponsibilityReturn shipping costs are the responsibility of the customer. Customers will bear the cost of returning the item to us.

  • No Refund on ShippingWe do not refund shipping costs associated with returns. If your order qualified for free shipping, the original shipping costs will be deducted from your refund amount.

5. Tracking and Liability

  • Once you have returned your parcel, please provide a valid tracking number via email or phone to allow us to trace the shipment and confirm its receipt. If requested, we can provide a shipping label; however, the cost of the label will be charged to the customer.

  • Curious Draft is not responsible for items lost or damaged during return shipping. It is advisable to use a trackable shipping service or purchase shipping insurance.

6. Verification Process

Upon receiving returned items, our quality assurance team will inspect them for compliance with the above conditions. Items that do not meet these conditions will be returned to the customer and no refund or exchange will be issued. The customer will be responsible for the shipping costs associated with shipping the item back.

7. Refund Process

Once the return is approved, refunds will be processed using the original method of payment. In certain cases, we may issue store credit instead of refunding the original payment method. Please allow up to four weeks from the date we receive your returned items for the refund or store credit to be processed.

8. Unboxing Video 

For any claims unboxing video is a must:

a)  Please do not accept if the package is tampered or damaged.
b)  An unboxing video is a must for any claims against the order.
c) Unboxing video should cover all the sides of the package. It must be a single video NO PAUSE NO CUT
d) Video should be taken from a distance to fully cover the opening of the package.
e) After unboxing, the product is to be opened, and damage or numbers of items are to be clearly shown in the video.
f) Video to be submitted within 6 hours of the delivery.
g) Small marks & scratches are not considered damage.
h) If any breakage or missing item we will refund/exchange only for a number of pcs Broken or Missing after viewing 360-degree opening video.

9. Liability Limitation

To the fullest extent permitted by law, Curious Draft shall not be liable for any indirect, incidental, or consequential damages resulting from your purchase, use, or inability to use any products purchased from our website, including but not limited to damages for loss of profits, goodwill, or other intangible losses.

10.  Amendments to Policy

Raas International Clothing Inc. reserves the right to modify or amend this Return Policy at any time, without prior notice. Any such modifications will be effective immediately upon being posted on our website. It is your responsibility to review the policy periodically. Your continued use of the services after changes have been posted will constitute your acceptance of those changes.

11. Cancellation

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Refunds will only be in the form of store credit. Please be assured the balance won't expire and can be used anytime you wish to shop.

A maximum of 4 business days is required by us to initiate the refund once a cancellation request is received. You will be notified regularly of the refund status.

Cancellations on express delivery items wont be accepted as they are processed and shipped on priority.

For cancellation, please contact our customer service team at support@thecuriousdrafti.com or whatsapp us at +91 77089 37137. 

12. Contact Information

For any inquiries or further clarifications regarding this Return Policy, please contact us via:

  • Email: support@thecuriousdrafti.com

  • Whatsapp No: +91 77089 37137